Remote Operations Center (ROC)

Specific Job Duties/Responsibilities:

• Exemplify Connecting Point’s Core Values of A Team Built to Serve, Client Centric/Innovative Problem Solvers, Intentionally Exceptional, and A Culture of Persistent Learning
• Resolve an average number of tickets per day based on Executive Team’s metrics
• Ensuring client documentation in maintained and up to date
• Average a Bizrating score based on Management metrics
• Meet the performance goals established by the Executive Team and your direct supervisor
• Perform other related duties as assigned by direct supervisor

Required Qualifications/Skills:

• At minimum 2 professional level technical certifications
• High-energy, self-motivated, detailed, well-organized
• Excellent face to face and phone communication skills
• Excellent documentation skills
• Ability to function within and contribute to a positive, team oriented, continuous learning environment
• Ability to prioritize large list of tasks
• Internal company annual review scores. To be delivered by direct supervisor.
• External customer satisfaction as measured by BizRatings client satisfaction reviews and supervisor client reviews.
• Training objectives achieved as requested. Listed in employee’s certification track.

Physical Requirements:

• Normal Office
• Light work (lift 10 lbs.)
• Medium work (lift 11-30 lbs.)
• Heavy work (lift 30-50 lbs.)
• Very heavy work (lift over 50 lbs.)
• Other physical requirements (note):
  • The employee frequently is required to sit for extended periods of time and use hands to operate computer keyboard, telephone and basic office equipment
  • While performing the duties of this job, the employee is regularly required to talk and hear
  • Ability to drive company rented or personal vehicle for required on-site visits.

Mental Requirements: (as presently performed to accomplish essential functions)