Managed IT Services

Connecting Point’s professional IT consulting team provides managed IT services & new business technology products to add value to your company.

Connecting Point’s PointCare managed IT services offers clients the ultimate in IT support, IT project management and strategic planning, and network management. We simply take care of all the daily issues that can arise on your network and with your individual users. The keys to this powerful offering are the Connecting Point NOC Team, our professional engineering & consulting staff, our Help Desk and our best in class support tools. Our team works together to leverage our tools and specific processes to deliver a consistent and high level of IT management, security, support and consulting that truly delivers the right end results. Our fixed fee based support model delivers predictable managed service for a predictable price.

Connecting Point’s support model is made up of five key blocks. These combined elements address the infrastructure that supports your network, various levels and types of support, implementation of best practices and a strategic technology roadmap for your organization moving forward. With these comprehensive managed IT solutions in place, your organization will run more efficiently, cost-effectively and securely.

Connecting Point’s PointCare managed IT solutions offering provides clients the ultimate in IT support, IT strategic planning, and network management.

Proactive Management

Centralized Services:

  • 24/7 Network Monitoring
  • Patch Management
  • Email Management
  • Business Continuty
  • Managed Local and Offsite Backup
  • Managed Security
  • Managed Antivirus
  • Mobile Device Managemen

Network Administration

Assigned Network Admin:

  • Technology Checklist
  • Monthly Proactive Time
  • Monthly Flex Time
  • Best Practices/Documentation
  • Centralized Management
  • Continual Network Review
  • Desktop Optimization

Technology Consulting

Your IT Business Consultant (vCIO):

  • Technology Summary
  • Budget Planning
  • Business Impact of Technology
  • Technology Roadmap
  • Tool Report Overview
  • Telco Bill Analysis
  • Vendor Management

Reactive Support Services

Customer Support Team:

  • Support Desk Access
  • Onsite Support Escalation
  • Problem Isolation & Resolution
  • “How To” Questions
  • Customer Portal
  • Remote Support Framework
  • Product & Purchase Support