Managed IT Services

Managed IT Services

for Northern Colorado & Southern Wyoming Businesses

Scalable, Secure, and
Reliable IT Solutions

At Connecting Point, we deliver 24/7 Managed IT Services that keep your network secure, your systems running smoothly, and your business operating at its best. Our all-in-one platform offers proactive management and administration of the network, comprehensive cybersecurity services, on-demand IT support, technology implementation resources and strategic consultation. By hiring great people, using industry best practices and leveraging cutting-edge tools, we reduce downtime, mitigate risk and help your business grow.

Key Benefits of Our Managed IT Services

  • Increased Productivity: Streamline collaboration and automate processes with advanced IT tools.
  • Compliance: Protect your data and stay compliant with enterprise-level security.
  • Reliable IT Support: Get fast, dependable support whenever you need it, 24/7.
  • Proactive Maintenance: Ensure peak performance with continuous monitoring and security for your entire IT infrastructure.
  • Strategic Planning: properly prioritize and budget your technology needs and initiatives.

Our Managed IT Services Support Model

Our comprehensive support model keeps your organization running efficiently, securely, and cost-effectively. We proactively manage and optimize your IT systems and apply a robust suite of cybersecurity and data protection tools into your environment to protect your business from cybersecurity threats and downtime.

Manage & Secure

We handle your entire IT environment, ensuring security and performance optimization. Our proactive approach keeps your systems running smoothly and your business protected.

  • Centralized IT Services: Network monitoring, patch management, email management, business continuity solutions, and backups.
  • Robust Cybersecurity Services: Modern endpoint protection and a layered suite of managed security solutions that safeguard your business.
  • Advanced Cybersecurity and Compliance: organizations that require adherence to industry compliance standards can lean on our suite of advanced cybersecurity services.

Optimize & Align

We optimize your IT systems to ensure they align with your business goals. Following IT industry best practices, we maximize efficiency and minimize disruptions.

  • Dedicated Network Administration: Regular reviews and optimizations for peak performance.
  • Best Practices: Strict adherence to industry standards to enhance IT reliability.
  • Automation & Alerting: by identifying a framework of best practices, we’re able to actively monitor the environment for gaps and in many cases, automate the resolution of those issues.
  • Professional Services & Technology Implementation: whether you’re installing a new computer, network infrastructure, or migrating systems into the cloud, our Professional Services team will help plan, scope and implement technology on time and on budget.

Consult & Strategize

Our IT consulting team will help you review your technology initiatives alongside your business plan to align your IT plan and budget and ensure your technology investments are strategically prioritized. We create technology roadmaps and budget plans to ensure your IT supports your business needs and growth.

  • Managed Services Consultant: Technology assessments, budget planning, and impact analysis to align IT with your objectives.
  • Technology Roadmap: Strategic planning for future IT investments and advancements.
  • Relationship Management: we provide you with a dedicated point of contact so that you have a responsive point of contact for anything outside of the normal flow of service-related requests.

Resolve & Support

We provide fast and effective IT support through multiple channels. Our customer portal, remote support, and off-hours assistance ensure your business always has access to technical support.

  • Customer Portal: Easy access to support resources and tracking of service requests.
  • Remote Support: Quick problem resolution with remote IT assistance.
  • Onsite Support: Our skilled technicians provide hands-on IT support directly at your location, ensuring timely resolution of any hardware or network issue
  • Off-Hours Support Desk: Immediate help for after-hours issues, with on-site escalation when necessary.

Voice Collaboration with Microsoft Teams & VoIP Solutions

Seamless communication is key to business success. We simplify voice collaboration with Microsoft Teams and customized cloud-based solutions, ensuring flawless communication no matter where your team is working.

  • Microsoft Teams Voice Integration: Setup and management for internal and external communication, including voice, video, and chat.
  • UCaaS Solutions: VoIP systems, such as Ringcentral, that meet your business needs with high-quality voice calls and reliable service.

Vendor Management

We simplify vendor management by handling all communications and technical issues. From managing contracts to resolving problems, we ensure your technology vendors align with your business needs.

  • Vendor Coordination: Centralized management of technology vendors, from hardware to software.
  • Contract Management: Handling renewals, upgrades, and ensuring services match your evolving business needs.
  • Issue Resolution: Quick resolution of technical issues by liaising directly with vendors on your behalf.
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